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También está comprobado que no sólo el país colabora con la imagen y posicionamiento de un producto en el exterior sino que las marcas renombradas de ese país influyen sobre los de su made in… Muchos son los países que han construido su identidad sobre la base de lo que sus empresas/marcas han proyectado. Mercedes Benz, Audi y BMW han dado a Alemania una buena parte de su imagen de precisión, innovación y tecnología. Y ha sido una marca, Nokia, la que ha dado a conocer a su país, Finlandia.
No importa quién es el huevo y quién la gallina. Lo cierto es que el destino de ambos, países y empresas, está indisolublemente ligado. La imagen que proyecta una empresa influye en la imagen de su país y viceversa. Pero así como una marca puede colaborar para connotar valores positivos, lo puede hacer en forma negativa.
Una empresa/marca puede dañar la imagen de un país si no se preocupa de la suya propia y, además, no hace las cosas bien. En ese caso, no solamente daña su propia reputación sino que afecta a la del país y al resto de empresas del mismo origen.
Siendo un asunto tan importante y decisivo sería imprescindible que las casas matrices y los Gobiernos se preocupen por la imagen de sus empresas en el extranjero. Así como los accionistas no dudan en hacer auditar las cuentas, el control y la auditoría de la imagen de marca son igualmente relevantes. Y no es suficiente con los informes de sus directores, se hace controlar y comprobar que las cuentas y la información financiera estén reflejadas en los resultados económicos reales. También se auditan procedimientos y hasta se otorgan, por ello, determinados sellos de calidad.
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Así como las auditorías clásicas sirven para corregir rumbos, establecer nuevos procedimientos, reelaborar estrategias globales, una de imagen sirve para detectar problemas de percepción que, en muchos casos, se pueden resolver y corregir con una mejor estrategia de comunicación.
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